Privacy Policy

1. Introduction

Digital SME Tool Box (“we”, “our”, or “the service”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our diagnostic and reporting tools. By using Digital SME Tool Box, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Diagnostic answers — Responses you provide when completing the digital workflow diagnostic (e.g. communication channels, document storage, scheduling, finance, and workflow practices).
• Usage data — How you interact with the service (e.g. pages visited, actions taken) to improve the product.
• Device and browser information — Such as browser type, device type, and general location (e.g. country or region) where necessary for security or functionality.

Diagnostic results and scores are stored locally in your browser (e.g. local storage) so you can view your dashboard and report without creating an account. We do not require personal identifiers such as name or email to use the core diagnostic.

3. How We Use Your Information

We use the information we collect to:

• Generate your digital workflow score, category breakdown, and insights.
• Display and maintain your dashboard and report (including PDF download).
• Improve the diagnostic questions, scoring logic, and user experience.
• Comply with applicable laws and protect the security of the service.

4. Data Storage and Retention

Your diagnostic answers and results are stored in your browser’s local storage. We do not transmit or store this data on our servers unless you explicitly use a feature that does so (e.g. optional cloud backup, if offered in the future). You can clear your data at any time by clearing your browser’s local storage for this site.

5. Sharing and Disclosure

We do not sell your personal information. We may share information only: (a) with your consent; (b) to comply with legal obligations or lawful requests; (c) to protect our rights, users, or the public; or (d) in connection with a merger, sale, or transfer of assets, subject to the same privacy commitments.

6. Security

We take reasonable technical and organisational measures to protect the data we process (including any data transmitted to our servers, if applicable) against unauthorised access, alteration, disclosure, or destruction.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your data, or to data portability. Because diagnostic data is stored locally in your browser, you can remove it by clearing site data. For any other requests, contact us using the details below.

8. Children

Digital SME Tool Box is intended for business use. We do not knowingly collect information from children under the age of 16. If you believe we have collected such information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest version. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this Privacy Policy or our data practices, please visit our Contact page or reach out via the details provided by Garba.